Returns & Exchanges
Should you wish to return an item, we are happy to offer an exchange or refund for full priced goods provided you request a return within 7 days of receiving your item. Your item must then be returned to us within 7 days after you request a return. For sales goods please see here RETURNS & EXCHANGES.
Contact our customer services team at [email protected] or call +30 210 68 24 244 to receive your free return label.
All items must be returned in perfect condition and with the original packaging and all tags attached. We are unable to offer an exchange or refund on items that are scratched, damaged or not in their original packaging.
Shipping and handling charges paid on your original shipment are non-refundable, and these will be deducted from any monies returned to you in the event you return one of our products. Please allow 5 working days once we receive your product for Callista Crafts to process your return, plus allow for a further 5 days for banks to clear funds on your account.
Outside the EU, customs duties and sales taxes are non-refundable through Callista Crafts. However, you may be able to recover these by contacting your local customs bureau directly. As this may not be available for all countries, we recommend that you hire a customs broker if you wish to claim back duties on returned merchandise.
Please note: We do not offer any exchange or refund on any Bespoke Bag orders. See above for faulty items.
If you are exchanging a product and the new item is a lower amount we will refund the difference via your original payment method. Exchanged items will only be dispatched once returned goods have undergone quality checks and are subject to product availability at the time of return.
Please note: This does not apply during Sales Period where we can only offer an exchange on goods. If the customer does not wish to exchange their purchase, he will be issued a credit note to the value of the item when he purchased it. If a customer exchanges a product and there is a difference in the final balance, he will be issued a credit note which can be redeemed on his next purchase.
FAULTY ITEMS & REPAIRS
We offer a complimentary repair service for 6 months from the day you purchased if we define that the problem with the product has occurred not from ill-usage but with a fault either with production or with an element of the production and assembly process. Please email images of your product, including detailed images of the damaged area to [email protected] .
Shipping and customs charges for returning the product will not be covered by Callista Crafts.
Please note: General wear and tear will not be covered by this service and all complimentary repairs are at the discretion of Callista Crafts.
If you have had a product for more than 12 months that requires a repair please follow the same process. We will then assess the work that is required and provide you with a quote and information about the cost of repair on how to proceed.
Please note that we will require valid proof of purchase before we proceed with any repair.